Terms of Sale - Topoedu Europe

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TERMS OF SALE

TAXES
Spain (Mainland and Balearic Islands):
The prices shown on this website include VAT (21% or the applicable rate at the time of purchase) if the purchase is made from the mainland or Balearic Islands, or if the final customer resides in this territory.
Canary Islands, Ceuta, and Melilla:
The prices shown on this website for customers residing in the Canary Islands, Ceuta, or Melilla do not include VAT. These regions have their own tax system, and customers may be subject to local taxes, such as IGIC (Canary Islands General Indirect Tax) in the Canary Islands, or applicable taxes in Ceuta and Melilla. It will be the customer’s responsibility to manage and pay these taxes according to the regulations in their territory.
European Union (Intra-Community Transactions):
For companies in the European Union (outside Spain) with a valid intra-community VAT number (VAT Number: 48495539Q), transactions are exempt from VAT under Article 138 of Directive 2006/112/EC. In these cases, the price shown on the website represents the taxable base (BI). The buyer is responsible for self-assessing the VAT in their country of residence. If the customer does not provide a valid intra-community VAT number, Spanish VAT will apply at the current rate (currently 21%).
Rest of the World:
For buyers or end users outside of Spain and the European Union, the price shown on the website represents the taxable base, and no additional tax will be applied by us. However, the customer may be subject to national, European, or international customs duties and taxes as applicable.

PAYMENT METHODS
You must verify that your computer is compatible with the product you wish to purchase before completing the purchase. You can refer to the software installation manual for guidance.
www.topoedu.es accepts purchases through the PayPal payment gateway, major money transfer platforms, and bank transfer (the latter only if you reside in Spain or a SEPA country). All purchases made via PayPal will be processed through the PayPal payment gateway, not through www.topoedu.com. You can find more information on purchasing through PayPal at www.paypal.com and about all the available payment methods HERE.

If you purchase products through PayPal, the payment process on www.topoedu.com generally proceeds as follows: after locating the product you wish to buy, click the "Buy Now" button or similar. This will direct you to the PayPal payment gateway. On this website, you will see a summary of the product you wish to purchase. If it is correct, enter the details requested by PayPal. Next, verify the product price and purchase details. Finally, if you agree with the product and the purchase conditions described here, confirm the purchase. You will automatically receive an email at your email address with the final instructions to obtain your digital product. If you do not receive an email from shop@topoedu.com after making the purchase, please check your Spam or "Junk Mail" folder.
If you choose to purchase our products through money transfer or bank transfer, you can find more information about the purchase process HERE.
By making a purchase on www.topoedu.es, you consent to receive the invoice in electronic format (PDF).

DELIVERY METHODS
Depending on the product you purchased, the delivery and receipt methods are as follows:
If you purchased the Topoedu program, you will receive an email with a web link from which you can directly download the digital content (installation package) along with your license credentials. If you purchased other digital content (courses, etc.), you will receive an email with instructions on how to obtain the contracted service. In the case of software, after downloading the product, you must install it on your PC. After installation, the first time you run the program, you will be asked to complete a license verification and registration process. To do this, you must enter the email address where you received the email. Once the license is correctly verified, the installation process is considered complete, and your product will be installed and ready to use from that moment on. A single Topoedu license cannot be installed on more than one PC unless you complete a migration process (contact support@topoedu.com for more information).
If you purchased our products using a payment method other than PayPal, you can find more information about the delivery times and method of receiving the product HERE.

RETURN POLICY
Timeframe:
For the Topoedu program, you have 14 calendar days from the day you take possession of the product (purchase date) to return the product, provided that it has not been unsealed after delivery. "Unsealed" means the act of installing and registering the product. If the product has been downloaded, installed, and registered, the purchase is final and non-refundable according to Article 103 of Law 3/2014, of March 27, amending the revised text of the General Law for the Defense of Consumers and Users.

Prior Acceptance:
No returns will be accepted without prior approval. To do so, please contact the customer service department at support@topoedu.com.

Refund:
The refund will be made once it has been verified that the product has not been unsealed. After verifying the condition, the refund will be processed (except for any costs that may be incurred by the seller in the sales and/or return process), using the same payment method that was used for the purchase.
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